FAQs

We have to abide by the Government rules to keep our fans and staff as safe as possible. Thank you so much for bearing with us during this difficult period, we really do appreciate this.

All of our DJs and staff members will be tested before the event to ensure they are Covid free and if they are showing any symptoms or have tested positive will be isolated and unable to work.

You can purchase your Tickets online using the online booking system via our website. Once you have purchased your Tickets you will receive an email from us containing your booking confirmation and E-Tickets. Please present your E-Ticket on the night of the Show. There is no need to print your tickets unless you wish to.

Yes but they are limited to only 50 tickets and that is if they are available.

Please advise the venue directly in advance of any access needs which you or any member of your party may have. Alternatively, you may email us at zoe@loveshoreditch.london and we will note your needs on our guests lists and make the venue aware.

Once you have purchased your Tickets via our online booking system it normally only takes a few minutes for your booking confirmation and E-Tickets to be sent through to your email address, however, it can sometimes take up to 24 hours for your booking confirmation and E-Tickets to come through so please be patient.

If your booking confirmation and E-Tickets have not arrived in your inbox or your email address within 24 hours, then they may have ended up going into your junk mail folder. Please ensure you check your junk mail folder on your email address as well, as sometimes your booking confirmation and E-Tickets can end up going into your junk mail folder in error.

If you have still not received your booking confirmation and E-Ticket, then please contact us by email at zoe@loveshoreditch.london quoting your name, the email address you used when booking your Tickets, which location you booked for and the date of the show you made the booking for.

Yes, it’s very secure and we only collect your details in a secure environment. All debit and credit card transactions made on our website are done via WorldPay who have the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We do not store any of your debit or credit card details.

This will depend on which location and show you’re coming to, all of the information on arrival times etc. can be found on your E-Tickets and right here on our website. We ask that you strictly follow these times as they are set for a reason. Failure to turn up on time or arrive once the show has started, could result in you and your party being refused entry and your Tickets could be cancelled with no refunds given.

Each location can differ slightly however, all of our events last for around 5 hours. All show and arrival times can be found on your E-Tickets and our booking pages.

Our show is strictly for over 18s only and you will need to bring photo ID with you on the night even if you look over the age of 18. This is for both age verification and security purposes. Sorry we can’t make any exceptions. (A few selected venues are over 21’s only, please refer to ticket page for information)

Smart casual or dress to impress, be comfortable! We do allow fancy dress as our shows are all about having a great night out with your friends, however, please be aware that if you bring any giant inflatables or any other large objects with you these may be taken from you and stored until you leave. This is for health and safety reasons set by venues and also so they don’t spoil other attendees from enjoying our shows.

Each venue differs, the drinks prices are set by the venue and not by us. We advise that you check with the venue directly if need be.

Each of our Venues have different lighting rigs, some of which do have strobe lighting effects. We cannot guarantee that strobe lighting will not be used at the show so if you have epilepsy or are sensitive to flashing lights you must make us aware of this upon booking your tickets.